Frequently Asked Questions

At Stellar Veterinary Clinic, we know your pets are family. Whether you’re visiting us for routine wellness care or an urgent concern, we want you to feel confident, informed, and supported every step of the way.

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Below are answers to some of the most common questions we receive from pet parents in El Paso and surrounding communities.

Where are you located?

Stellar Veterinary Clinic proudly operates two locations in El Paso, Texas:

Dyer Location
9405 Dyer St, El Paso, TX 79924

Rojas Location
11237 Rojas Dr, El Paso, TX 79936

We serve families throughout El Paso County, including Anthony, NM, and nearby communities.

Visit our Locations page for full contact details and directions.

What types of animals do you treat?

We provide veterinary care for dogs and cats only. Our experienced veterinary team treats pets of all ages, from playful puppies and kittens to senior companions.

Do you offer urgent care?

Yes. Our Dyer location is well known in the El Paso community for handling urgent medical concerns and walk-in cases.

While we are not a 24-hour emergency hospital, we are often considered “a step below emergency” due to our ability to manage many urgent situations during business hours.

If your pet is experiencing a life-threatening emergency outside of our hours, please contact a local 24-hour emergency veterinary hospital immediately.

Do you offer online forms?

Yes. For your convenience, we provide digital forms, including:

  • New patient intake form
  • Surgery consent form

Completing these forms ahead of time helps us prepare for your visit and provide efficient, personalized care.

Do you have an on-site pharmacy?

Yes. We offer a fully stocked on-site pharmacy at our clinic locations, allowing you to leave your appointment with the medications your pet needs.

If you have questions about prescriptions or refills, please contact us directly.

What should I expect during my pet’s first visit?

During your pet’s first visit, we will:

  • Review your pet’s medical history
  • Perform a comprehensive physical examination
  • Discuss any concerns you may have
  • Recommend appropriate diagnostics or treatments
  • Develop a personalized care plan

We understand that many visits are stressful — especially urgent ones — and we strive to create a welcoming, empathetic environment for both pets and their families.

Why did the clinic change names?

Stellar Veterinary Clinic represents the unification and rebranding of our two El Paso locations under one cohesive name.

While our name has evolved, our commitment to compassionate, high-quality veterinary care remains the same.

We are one team, serving our community with warmth, understanding, and professionalism.

Do you accept walk-ins?

Yes — with some differences between locations.

  • Dyer Location: Primarily walk-in based, making it ideal for urgent care and same-day concerns.
  • Rojas Location: Primarily appointment-based, but walk-ins may be accommodated when possible.

If your pet needs urgent medical care, we recommend calling ahead so we can best prepare for your arrival.

What services do you offer?

Stellar Veterinary Clinic provides comprehensive veterinary services in El Paso, including:

  • Wellness & preventative care
  • Vaccinations
  • Urgent care & sick visits
  • Pet surgery
  • Dental care for pets
  • Diagnostics & digital radiographs
  • Ultrasound for pets
  • Acupuncture
  • Microchipping
  • Nutritional counseling
  • On-site pharmacy services

If you’re searching for a trusted veterinarian in El Paso for wellness visits or urgent medical care, our team is here to help.

How do I schedule an appointment?

You can:

  • Call your preferred location directly
  • Use our online Request Appointment form

Our online request form allows you to:

  • Provide your contact information
  • Share your pet’s details
  • Select a preferred date and time
  • Indicate the reason for your visit

Our team will follow up to confirm your appointment.

What payment methods do you accept?

We accept:

  • Cash
  • Credit cards
  • Debit cards
  • CareCredit

We do not currently accept personal checks.

If you are interested in financing options for veterinary care, please ask us about CareCredit.

Are your veterinarians experienced?

Yes. Stellar Veterinary Clinic is led by three dedicated owners and supported by a large, highly trained veterinary team.

Our practice is:

  • Team-centered
  • Progressive in medical care
  • Focused on compassionate service
  • Committed to high standards of veterinary medicine

Our doctors collaborate across both locations to ensure consistent, expert care for every patient.

Do you provide wellness and preventative care?

Absolutely. Preventative care is one of the most important aspects of keeping your pet healthy.

We offer:

  • Routine wellness exams
  • Core and lifestyle-based vaccinations
  • Parasite prevention
  • Nutritional counseling
  • Senior pet care

Regular veterinary visits help detect issues early and support a longer, healthier life for your pet.

Still Have Questions?

We’re here to help.

If you don’t see your question listed here, please contact us directly or give your preferred location a call. Our team is always happy to provide guidance and support.

We look forward to helping your fur babies feel better.